- Overview
The healthcare industry is no stranger to technological advancements and innovations that have revolutionized the way we approach patient care. One of the most impactful technologies that have been introduced is automation. By leveraging automation, healthcare providers have been able to streamline processes and improve patient outcomes, particularly when it comes to the patient journey.
2. Solutions
One of the ways we’ve used automation in healthcare is by developing custom apps that focus on improving the patient experience. These applications are designed to be user-friendly, with a simple interface that patients can easily navigate. We have found that these applications have been particularly useful in the areas of scheduling appointments, accessing medical records, and monitoring health progress. By automating these tasks, patients are able to have a more seamless experience, and healthcare providers are able to focus on delivering the highest quality of care.
- One of our custom business apps allows patients to easily schedule themselves. Patients can access the app from their mobile devices or computer and select the time that works best for them. The app automatically syncs with our healthcare providers’ calendars, ensuring appointments are booked in real-time. This has reduced the time spent on phone calls and paperwork, allowing our healthcare providers to focus on providing high-quality patient care.
- Another example of our custom apps is our medical records access feature. Patients can log in to the app and view their medical records, including lab results, medications and lab reports. This has enabled patients to take a more proactive approach to their health and helped them better understand their medical conditions. It also reduced the time spent on phone calls and emails between patients and healthcare providers, freeing up more time for quality care.
- Our custom apps also include a health progress monitoring feature. Patients can enter their daily vitals, such as blood pressure, heart rate and glucose levels, and track their progress over time. This feature has helped patients manage chronic conditions more effectively and has given healthcare providers the ability to monitor patients remotely. This was particularly useful during the COVID-19 pandemic, where remote monitoring was critical to patient safety and comfort.
Another way we’ve used automation in the healthcare industry is by integrating customer relationship management (CRM) systems. These systems provide healthcare providers with a centralized platform for managing patient interactions, allowing for the consolidation of data from multiple sources. This integration has enabled healthcare providers to gain a better understanding of patient needs and preferences, providing them with the ability to tailor their approach to individual patients.
Our customers in the healthcare industry have integrated a CRM system that allows them to manage their patient interactions more efficiently. The system consolidates data from multiple sources, including electronic health records (EHRs), medical devices and patient feedback surveys. This gave them a comprehensive picture of each patient’s health status, medical history and preferences, allowing them to provide more personalized care.
- For example, if a patient has a history of allergic reactions to certain medications, our clients can quickly access this information and adjust their treatment plan accordingly. In addition, if a patient prefers to communicate via email instead of phone calls, our healthcare clients can accommodate that preference, resulting in a better patient experience.
- Another example of how our CRM system has been beneficial is in patient contact. Our customers can use the system to send patients automated reminders for upcoming appointments, follow-up visits and medication refills. This has reduced the number of missed appointments and improved patient compliance with treatment plans.
- In addition, our CRM system allowed them to analyze patient data and identify trends that can be used to improve overall patient care. For example, if a particular treatment plan has been successful in treating a certain condition, they can use this information to develop best practices that can be shared throughout our organization.
One of the most significant ways automation has transformed the patient’s journey is through the automation of medical orders, invoices, and medical reports. Automation has enabled healthcare providers to streamline their processes, reducing the amount of time it takes to issue orders and invoices, and allowing for the automatic upload of medical reports to the patient’s platform. This has improved the speed and accuracy of patient care, providing patients with the information they need to make informed decisions about their health.
- For example, when a patient needs a prescription refilled, our customers can issue an automatic order to the pharmacy with just a few clicks. This has eliminated the need for phone calls and faxes, resulting in a more efficient process for both healthcare providers and patients.
- Similarly, when issuing invoices, our hive has integrated an automation for customers to automatically generate and deliver invoices to patients. This has reduced the time and effort required to issue invoices and given patients a clear understanding of their medical expenses.
- Furthermore, we have implemented automation that allows for automated upload of medical reports to the patient platform. This eliminated the need for patients to request medical reports from their healthcare providers and gave them real-time access to their medical information. This has been particularly useful for patients with chronic conditions who need to monitor their health on a regular basis.
We have integrated virtual agents into telemedicine platforms to provide patients with initial assessments and triage, helping to determine whether a patient needs to see a healthcare provider in person or can receive treatment remotely.
They are able to answer common patient questions such as “What are the side effects of this medication?” or “How can I schedule an appointment?”. By automating these interactions, healthcare providers can free up time for staff to focus on more complex patient needs.
Our clients use virtual agents to remotely monitor patients’ health. For example, a virtual agent can send automated reminders to patients to take their medication or monitor their vital signs using wearable devices. This can help improve patient compliance and provide healthcare providers with real-time data on a patient’s health status.
In addition to improving patient care, virtual agents bring ongoing benefits to healthcare providers by reducing administrative costs. By automating routine interactions and tasks, virtual agents can free up staff time, reduce errors and improve efficiency.
3. Results
Overall, the integration of custom applications, CRM systems and automation technology is crucial to improving the patient’s journey. By providing more convenient and personalized patient experiences, healthcare providers can build stronger relationships with their patients and ultimately improve outcomes.
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